Terms and Conditions

1. About Us and These Terms

1. arcoautozone.com and the mobile application “ARCO AutoZone” (each a “Platform”, together the “Platforms”) are owned and operated by ARCO AUTOZONE ECOM (“ARCO AutoZone”, “We”, “Us”, “Our”), a sole proprietorship (GSTIN 08AKNPN6729Q1Z3) at Ground Floor, P.No. 52-53, Hotel Arco Palace, Railway Station Road, Sindhi Camp, Jaipur, Rajasthan 302001, India. We sell automotive spare parts and accessories online.
2. These Terms and Conditions (“Terms”) are a binding agreement between you (“You”, “Your”, “Customer”) and us for your use of the Platforms and every purchase made on them. Our Shipping Policy, Refund and Returns Policy and Privacy Policy form part of these Terms.
3. By using the Platforms or placing an order, you accept these Terms. If you do not accept them, please do not use the Platforms.

2. Eligibility and Your Details

1. You must be 18 years of age or above to place an order. A person under 18 may use the Platforms only with the involvement of a parent or guardian.
2. If you use the Platforms for a business or organisation, you confirm that you are authorised to accept these Terms on its behalf. To receive a GST invoice in a business name, give its correct GSTIN when you order.
3. The name, phone number, e-mail and address you give us must be true, complete and your own. You are responsible for any login, OTP or password linked to your phone number or account, and for keeping it confidential.

3. Products, Prices and Information

1. Most products on the Platforms are sold by us from our own stock or arranged by us from our suppliers. Some products may be listed by independent sellers; their product page names the seller (“Sold by”), and the seller is responsible for those products together with us as required by law.
2. All prices are in Indian Rupees (₹) and include GST unless stated otherwise. Prices and offers may change at any time, but the price shown at checkout when you place and pay for an order is the price for that order.
3. We take care that product names, photographs, part numbers and fitment details are accurate. Photographs may be representative of the product; please match the part number and description with your vehicle before ordering, or ask us on WhatsApp to confirm.
4. If a product is shown with an obvious error in its price or description, we may cancel the order before dispatch; in that case we refund everything you paid, as set out in Refund Policy G-2.
5. Vehicle manufacturer and brand names (such as Maruti Suzuki, Hyundai, Tata, Mahindra, Honda, Toyota and others) are used only to describe which vehicles a part fits. They belong to their owners, and we are not affiliated with or endorsed by them unless we say so clearly.

4. Orders and Payment

1. An order placed on the Platforms is an offer to buy. It is accepted when your payment succeeds and we confirm the order by SMS, WhatsApp, e-mail or on the order page.
2. Website orders are prepaid through the payment options shown at checkout (such as UPI, cards and net banking, processed by our payment gateway partners). We do not offer Cash on Delivery. We do not see or store your full card details.
3. We may decline or cancel an order before dispatch — for example, if the part is out of stock, cannot be delivered to your address, or the order appears fraudulent or in breach of these Terms. Whenever we cancel an order for a reason not caused by you, we refund everything you paid (Refund Policy G-2).
4. Parts that we do not stock and arrange specially at your request (“special orders”) are subject to Refund Policy H-3.

5. Delivery

1. Delivery timelines, charges, tracking, failed deliveries and orders from outside India are covered by our Shipping Policy. We are responsible for your order until it is delivered to you.

6. Returns, Refunds, Cancellation and Warranty

1. Returns, refunds and cancellations are covered by our Refund and Returns Policy, including who pays when a part is returned (Section H) and special-order parts (Section H-3).
2. Where a manufacturer offers a warranty on a product, it applies on that manufacturer’s terms. We will help you with a warranty claim, which may need an inspection report from a brand-authorised service centre (Refund Policy D-14 and D-15).
3. Parts should be fitted by a qualified mechanic or workshop. We are not responsible for loss or damage caused by incorrect fitting or by using a part for a purpose or vehicle it is not meant for.

7. Using the Platforms

1. You may use the Platforms only for lawful purposes and for buying products for yourself or your business. You must not:
   (a) give false information, or place orders in someone else’s name without their permission;
   (b) try to gain unauthorised access to, interfere with, overload or damage the Platforms or our systems, or introduce viruses or other harmful code;
   (c) copy, scrape or collect content, prices or data from the Platforms by automated means (robots, spiders, crawlers or similar) without our written permission;
   (d) post or send anything unlawful, abusive, defamatory, obscene, misleading, infringing or that is spam or advertising; or
   (e) use the Platforms in any way that breaks any law in force in India.
2. If you break these Terms, we may suspend or end your access to the Platforms and cancel open orders, refunding any amount due to you under our Refund and Returns Policy.

8. Reviews and Content You Post

1. Reviews, ratings, photographs and other content you post must be honest, based on your own experience, and must not break Section 7.
2. You keep ownership of your content, but you allow us, free of charge and without time limit, to show it on the Platforms and in our marketing about the product it relates to. We may remove content that breaks these Terms. We do not publish fake reviews or edit a review to change its meaning.

9. Our Content and Intellectual Property

1. The ARCO AutoZone name and logo, the design of the Platforms, and the text, photographs and software we created are owned by us or our licensors. You may view, download and print pages for your own personal use, but you may not copy, republish or use them commercially without our written permission.
2. If you believe content on the Platforms infringes your rights, write to our Grievance Officer (Section 15) and we will look into it promptly.

10. Links and Third-Party Services

1. The Platforms may link to websites or services run by others, such as payment gateways, courier tracking and WhatsApp. Those are governed by their own terms, and we are not responsible for their content or practices.

11. Privacy

1. How we collect, use and protect your personal information is explained in our Privacy Policy. We share your details only as needed to process and deliver your order (for example, with the courier and the payment gateway), or as required by law.

12. Limitation of Liability

1. To the extent permitted by law, we are not liable for indirect or consequential loss — such as loss of business, income, time or vehicle use — arising from the use of the Platforms or of a product.
2. Our total liability for any order is limited to the amount you paid for that order.
3. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law, or any right you have under the Consumer Protection Act, 2019 or the rules made under it.

13. Events Beyond Our Control

1. We are not responsible for a delay or failure caused by events beyond our reasonable control, such as natural disasters, epidemics, strikes, riots, government orders, or courier or network failures. If such an event stops us from delivering an order, we will tell you and refund it in full if you wish.

14. Changes to These Terms

1. We may change these Terms from time to time and will publish the new version on this page with its date. The version on this page on the date of your order applies to that order.

15. Grievance Officer

1. In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is: Amaan, ARCO AUTOZONE ECOM, Ground Floor, P.No. 52-53, Hotel Arco Palace, Railway Station Road, Sindhi Camp, Jaipur, Rajasthan 302001 — e-mail [email protected], WhatsApp / phone +91 91169 03624.
2. We acknowledge every complaint within 48 hours of receiving it and resolve it within one month.

16. Governing Law and Disputes

1. These Terms are governed by the laws of India.
2. If you have a complaint, please contact our Grievance Officer first; most issues can be settled quickly that way.
3. Subject to your right to approach a Consumer Commission under the Consumer Protection Act, 2019, the courts at Jaipur, Rajasthan have jurisdiction over any dispute arising out of these Terms.

17. General

1. If any part of these Terms is found invalid or unenforceable, the rest remains in force.
2. If we do not enforce a right under these Terms at once, we do not give it up.
3. These Terms, with the policies named in Section 1, are the entire agreement between you and us about the use of the Platforms and replace any earlier version.