Shipping Policy

A. About this Policy

1. This Shipping Policy applies to orders placed on arcoautozone.com and our mobile application “ARCO AutoZone”, sold by ARCO AUTOZONE ECOM (“We”, “Us”, “Our”), a sole proprietorship (GSTIN 08AKNPN6729Q1Z3) at Ground Floor, P.No. 52-53, Hotel Arco Palace, Railway Station Road, Sindhi Camp, Jaipur, Rajasthan 302001, India.
2. It is to be read with our Refund and Returns Policy; references below that begin “Refund Policy” are to that policy.

B. Where We Deliver

1. We deliver to addresses across India served by our courier partners. If a courier cannot serve your PIN code, we tell you and refund the full amount you paid.
2. Orders from outside India are not placed through the website checkout. Write to us on WhatsApp at +91 91169 03624 or at [email protected]; we process them manually and send you a quote for the part, the shipping and the expected delivery time before you pay.
3. For international orders, standard delivery usually takes 10–15 working days and express delivery 5–7 working days after dispatch; customs clearance can take longer and is outside our control. All customs duties, import taxes and fees charged in the destination country are paid by the customer and are not refundable by us.

C. Delivery Charges

1. Standard delivery within India is free on every website order.
2. Express delivery (usually 2–3 working days after dispatch) and overnight delivery within Rajasthan are available on request. Their extra charge is told to you and agreed before dispatch.

D. Processing and Dispatch

1. In-stock parts are packed and dispatched within 1–2 working days of a paid order. We do not dispatch on Sundays or public holidays.
2. Special-order parts (Refund Policy H-3) are dispatched after they reach us from our supplier. We tell you the expected time when you order.
3. At times of very high order volumes, or because of events beyond our reasonable control, dispatch may take longer. If your order is delayed significantly, we will contact you by phone, WhatsApp or e-mail.

E. Delivery Time

1. Standard delivery usually takes 3–7 working days after dispatch, depending on your location; remote areas may take longer.
2. Delivery times are estimates. Delays caused by the courier, weather, strikes, government restrictions or other events beyond our reasonable control can happen. If we have confirmed a delivery date to you and the order arrives later, Refund Policy H-1 applies.

F. Tracking

1. Once your order is dispatched, we send you the courier name and tracking number by SMS, WhatsApp or e-mail. Tracking usually becomes active within 24 hours.
2. You can also follow your order on our Track Your Order page.

G. Receiving Your Order

1. Check the outer package before accepting it. If it is open, torn or visibly damaged, write this on the courier’s delivery receipt (POD) or refuse the delivery, and tell us at once.
2. Photograph the package and record an unboxing video. A damaged, wrong or missing part must be reported within 1 calendar day of delivery (Refund Policy C-6 and D-1.5); it is then replaced or refunded in full (Refund Policy H-1).
3. We are responsible for your order until it is delivered to you. A shipment lost in transit is replaced or refunded in full.

H. Address and Failed Delivery

1. Please give a complete and correct delivery address, PIN code and a phone number on which you can be reached. We are not responsible for a delay or non-delivery caused by a wrong or incomplete address or an unreachable phone.
2. If the courier cannot deliver because the address is wrong, you are not available after the courier’s attempts, or you refuse to accept the order for a reason other than visible damage (Section G-1), the part comes back to us. We then re-ship it once you pay the re-delivery charge, or refund it under Refund Policy H-2.
3. A change of delivery address may not be possible once the order has been dispatched.

I. Grievance Redressal

1. For any complaint about delivery, contact our Grievance Officer, Amaan, ARCO AUTOZONE ECOM, Ground Floor, P.No. 52-53, Hotel Arco Palace, Railway Station Road, Sindhi Camp, Jaipur, Rajasthan 302001 — e-mail [email protected], WhatsApp / phone +91 91169 03624. We acknowledge every complaint within 48 hours of receiving it and resolve it within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.

J. General

1. Nothing in this Policy limits any right you have under the Consumer Protection Act, 2019 or the rules made under it.
2. We may change this Policy from time to time. The version on this page on the date of your order applies to that order.
3. This Policy is governed by the laws of India. Subject to your rights under the Consumer Protection Act, 2019, the courts at Jaipur, Rajasthan have jurisdiction.