Delete My Data

This page is for customers of the ARCO AutoZone website and the ARCO AutoZone: Car Spare Parts Android app (published by Hotel Arco Palace). There is no account to log in to, so the only personal data we hold about you is what you typed at checkout: your name, phone number, email address and delivery address, together with the order itself.

How to request deletion

1. Email [email protected] or WhatsApp +91 91169 03624 with the subject “Delete my data”.
2. Tell us the phone number or email address you used on your order, and the order number if you have it, so we can find your records.
3. We will confirm by reply once the data has been deleted, normally within 30 days of your request.

What is deleted

Your name, phone number, email address and delivery address are removed from our order records and from any customer list we keep for order updates.

What is kept, and for how long

Indian tax law requires us to keep the invoice for each sale, with the buyer name and billing details on it, for the statutory period (currently up to 8 years from the end of the financial year). Payment records are held by our payment provider under its own policy. Nothing else is retained after deletion.

See also our Privacy Policy and call us if you need help.